Privacy Policy

1. 

Who We Are

Valet2U Dorchester (“we,” “our,” or “us”) provides professional mobile car valeting and detailing services throughout Dorchester and surrounding areas.

This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, mobile app, or contact us for services.

2. 

Information We Collect

We may collect and process the following types of information:

• Personal Details: Name, phone number, email address, home or service location.
• Booking Information: Vehicle details, chosen services, appointment date/time.
• Payment Data: Processed securely via our third-party payment provider (we do not store card details).
• Technical Data: Device type, IP address, app usage analytics, and cookies (for website users).

3. 

How We Use Your Information

We use your information to:

• Provide and manage your valet bookings.
• Communicate confirmations, reminders, and updates.
• Process secure payments and send invoices.
• Improve our services and app experience.
• Comply with legal and regulatory requirements.

4. 

Sharing Your Information

We only share your information with:

• Trusted service providers (e.g., payment processors, SMS/email providers).
• Legal authorities if required by law.
  We never sell or rent your personal data to third parties.

5. 

Data Storage and Security

Your information is stored securely on encrypted servers located in the UK or EEA.

We take appropriate measures to prevent unauthorized access, alteration, or loss of your data.

6. 

Your Rights

Under the UK GDPR, you have the right to:

• Access, correct, or delete your personal data.
• Withdraw consent for marketing communications.
• Request data portability.
• File a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been breached.

To exercise your rights, please contact us at:

📧 info@valet2udorchester.co.uk

📞 07803 708744

7. 

Cookies

Our website and app may use cookies to enhance your experience and analyze usage.

You can adjust cookie preferences through your browser or device settings.

8. 

Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website and app.

9. 

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Valet2U Dorchester

📍 Dorchester, Dorset, United Kingdom

📧 info@valet2udorchester.co.uk

📞 07803 708744